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In case of any danger, be it a natural disaster, an emergency, or a fire incident, the national emergency number 999 is there to help you. It has turned into a symbol of people's trust. But with the passage of time, the 999 service itself calls for technological upgradation.
When someone calls 999, he has to provide various information in detail including his identity, location, and other whereabouts as the service has no auto-caller location feature. It becomes troublesome for someone in real danger to seek help from 999 because the caller has to make the details of the danger. It takes time and energy.
Due to the gap in machine-mediated communication, in many cases, help couldn’t be reached people in need and in time. National emergency service 999 is facing many problems due to the absence of an auto caller location. On top of all, many make fake or prank calls.
In the last five years, 4 crore 44 lakh 86 thousand 942 calls have been made to 999. Out of that, 2 lakh 20 thousand 635 calls were fake or prank calls.
It can be seen that there are many naval accidents but the caller cannot tell the address of the specific place. Due to the darkness, the caller cannot tell where he is, so a distressed person can’t avail the help of the service. Although, a person who is in falling endanger for calling rescue. But this person did not explain her situation. In that case, if there is an auto caller location system or if the accident person calls 999, his condition is automatically known, and it is convenient to provide the service.
To solve this problem, Home Minister Asaduzzaman Khan Kamal ordered that the 999 services under the control of the police have been asked to take various steps including the upgradation of technology to ensure more acceptable, popular, and fast-track service to the people.
“Currently, the customer care department has to spend a lot of time collecting all the information. So now we are declared to remove this problem by bringing together all the concerned organizations on one platform,” the minister said.
“If you call 999, the National Emergency Service will ask for the details of the incident. But once the updated system is installed, all types of personal information including the caller's photo will pop up automatically in the panel of the national emergency service provider,” he added.
Additional DIG of Police under the overall supervision of National Emergency Service 999. Tabarak Ullah said, the work process of revealing all kinds of personal information, including the caller's photo, has been started. The information they register while buying a mobile SIM card must be updated in the 999 system.
“Work with Grameenphone is nearing completion. After that will start working with Banglalink. This work process will be completed once the work with the telecom companies is completed,” he said adding that number of callers is constantly increasing.
The implementation of various plans including the creation of skilled personnel is underway to deliver services to the citizens in a timely manner.
“But if it happens that a man's phone SIM has a female voice as the caller or vice versa, then his personal information will be asked. An attempt will also be made to know the relationship of the caller to the SIM user. In this case, such calls may be very rare. If this is implemented, the number of fake or false calls will also reduce to a large extent,” said police officer Tabarak Ullah.
TDM/SD
