Evaly to begin refunding from gateway this month

E-commerce platform Evaly plans to begin refunding the money stuck in the payment gateway in January, according to the chief executive of the company.

Evaly CEO Mohammad Rassel also promised to clear legacy debt on bank cheques from May while addressing an online press conference from his office in the capital’s Dhanmondi on Saturday (13 January).

In response to a question, Rassel said that Evaly has received a “great response” from customers and merchants since the first day of resuming operations.

We have processed over 200,000 products against 80,000 orders in the first campaign on flying return. We will refund the customer's money in the gateway this month and start paying off all old debts including checks from next May with the profit money. All customers will be paid the principal amount as per the order, he said.

Regarding the users’ profile, the Evaly founder assured restoration of all data “very soon” as the company is working on the issue.

Rassel further said that Evaly has focused on cash-on-delivery as part of continuing trust over the customers.

Previously, customers paid directly to Evaly before receiving the product. There is no risk for the customer in cash on delivery method. The price of the product paid by the customer is now going directly to the seller. As a result, the seller also has no residual risk, he said.

Then Russel explained the process of product shipment saying that the logistic agency E-Courier takes the product directly from the merchant to the customer.

First, the customer will receive the product and then pay the price. Evaly does not participate in any activities except taking orders here. As a result, we can deliver products quickly to the customer with more transparency, he added.

Evaly sold many products at a discounted price to reach more customers.

But this time almost all the products have kept a small amount of profit. With this profit money, it will be possible to meet the monthly expenses of the company. That is why Evaly does not have to fall into any new debt. Rather, as the amount of profit is increasing, we are preparing to return the old arrears quickly, Russel said assuring that the company is ready to redefine the e-commerce industry again.