Photo : Courtesy
It was July 2024, an ordinary Friday in Mohammadpur. A father and his 11 years son were enjoying a quiet day together , playing in gated residential society, unaware of the unrest brewing outside. Protests had erupted across the city, and tensions between students and law enforcement were escalating.
Suddenly, the calm was shattered. A group of protesting students, chased by the police, rushed towards their gated community. In an effort to protect the students, the security guards opened the gates—unintentionally allowing both the fleeing students and pursuing police to enter.
Within moments, chaos broke out. The air filled with teargas, and the sharp crack of rubber bullets echoed through the once peaceful neighborhood. Amid the confusion, the father and son were caught in the crossfire, both injured by rubber bullets as they tried to find safety.
With no time to waste, they were rushed to a private hospital in Panthapath. Doctors administered first aid, but it was clear they needed to be admitted for further treatment. However, in the midst of the nationwide political unrest, the internet was down, and the family couldn’t access cash from ATMs or make card payments.
Panicked and unsure of what to do, the mother reached out to a colleague over the phone, hoping for help. That colleague quickly contacted their office HR, who wasted no time in alerting Guardian Life Insurance.
In a time of uncertainty, Guardian Life stepped in with swift action. Even with internet services down, the claims team ensured the hospital would admit the father and son under their Guarantee of Payment (GOP) assurance. They didn’t let the lack of internet stand in the way—using phone calls and text messages, they confirmed the necessary arrangements. The family could finally breathe a sigh of relief, knowing Guardian Life stepped in and took care of the entire treatment process.
Days later, after receiving the care they needed, both father and son recovered and were discharged from the hospital. The ordeal had been terrifying, but through it all, Guardian Life had stood by them. Reflecting on the experience, the mother said, “When it seemed like we had no options left, Guardian Life was there. They truly acted as our guardian.”
In the midst of crisis, Guardian Life proved once again that they are more than just an insurance company. They are a lifeline, committed to standing by their customers, even in the most challenging times.
