Photo: Messenger
To make customer service more accessible, bKash has opened 63 additional service centres. With this, customers across the country can now avail of direct services from a total of 356 centres. Beyond these service centres, bKash offers round-the-clock assistance through various digital channels, including the helpline 16247, live chat, email, and social media platforms like Facebook and Instagram.
The nationwide centres provide a wide range of services to customers, including account opening, information updates, resolution of complaints, statement generation, technical support and other bKash services. Operating hours are generally from 10 AM to 7 PM (seven days a week, except government holidays). However, few centres have slightly different schedules depending on the locations. To ensure services, customers need to be present physically at these centres. Notably, nearly One lakh customer takes bKash's services from these centres.
24/7 uninterrupted service
Not only from customer care service centres, bKash users can also get uninterrupted service through calling 16247. Besides, customers can request for services through email - [email protected], live chat - https://www.bkash.com/help/livechat, verified Facebook page - https://www.facebook.com/bkashlimited and WhatsApp number 01844116247 anytime.
Moreover, they also receive services from other social sites like google map, YouTube, Instagram, TikTok and app review of google play store and apple app store. Even the customers have the opportunity to file complaint directly to complaint management cell’s representatives via email mentioned at this website link - https://www.bkash.com/en/help/complaint-cell. With a vast network of service centres and other channels, bKash is reaching nearly 80 million customers nationwide, ensuring seamless service delivery.
Way to find customer care centre
Users can easily find nearby customer care centres spread across all 64 districts from ‘bKash Map’ in the app anytime. To use the map, customers have to select ‘bKash Map’ after tapping bKash logo on the top right side of the app's home screen. They have to turn on their location to use this feature and view the whole map. At the bottom of the map, the logo of ‘Customer Care’ has been placed. Customers can see nearby five customer care centres’ locations by tapping on ‘Customer Care’. They can also get directions through 'Show Route' option after tapping on the selected customer care point.
Besides, address and contact details of the customer care centres are available in the website of bKash - https://www.bkash.com/en/help/locator/customer-care-points.
PIN reset
bKash customers can reset their pin using ‘PIN Reset’ option. If bKash account is blocked due to forgetting PIN or inserting wrong PIN several times, customers can reset their PIN by dialling USSD code *247#, calling at 16247, or from the login screen of the bKash app. By clicking on the link - https://www.bkash.com/en/help/reset-pin, customers can find out how to reset their PIN step by step.
Besides PIN reset, bKash app users can update their account information, generate statement of bKash transactions, and turn on or off various subscription services. Additionally, by calling 16247, customers can update their MNP, activate or deactivate interest on account balance, check the latest transaction details, and request for reactivating closed accounts.
Special services
bKash provides special service to the beneficiaries who get stipend, social safety net allowance, government incentives under G2P system. These beneficiaries can get quick service from these centres if they face any problems with their accounts.
Additionally, bKash customer service is made available at places with large gathering, such as book fair, trade fair, and cattle market, to cater to the emergency or regular service needs of customers at these locations.
Messenger/Tushar
